Returns & Refunds Policy

Last updated: February 2026

1. Nature of Goods

All items sold on SAPawn are second-hand / pre-owned goods that have been legally forfeited or acquired by registered South African pawn shops. Unless otherwise stated by the seller, items are sold in “as-is” condition as described and photographed on the listing.

2. Cooling-Off Period (Online Purchases)

In terms of Section 44 of the Consumer Protection Act (CPA), you have the right to cancel an online purchase and return the goods within 7 (seven) days of receiving them, without providing a reason.

To qualify for a cooling-off return:

  • The item must be returned in the same condition as received
  • All original accessories, packaging, and documentation must be included
  • The item must not have been used, damaged, or altered in any way
  • You must notify us within 7 days of receipt by emailing info@sapawn.co.za with your order reference number

3. Administration Fee

Cancellations under the cooling-off period may attract a reasonable administration fee of up to 10% of the purchase price, as permitted by the CPA. This fee covers inspection, re-listing, and administrative costs.

4. Refund Process

Once a return is approved:

  • Refunds will be processed via the original payment method
  • Refunds are typically processed within 14 business days of the returned item being received and inspected by the seller
  • Delivery/courier costs are non-refundable unless the return is due to a defective item or an error on our part
  • Return shipping costs are the responsibility of the buyer unless the item is defective

5. Defective Goods

In terms of Section 56 of the Consumer Protection Act, if goods are found to be defective, unsafe, or not of good quality within 6 (six) months of delivery, you are entitled to request:

  • A repair of the item
  • A replacement of the item
  • A refund of the purchase price

The choice of remedy is at the seller’s reasonable discretion. For second-hand goods, “defective” refers to faults not disclosed in the item listing or that render the item unfit for its intended purpose.

6. How to Initiate a Return

To request a return or report a defective item:

  1. Email info@sapawn.co.za with your order reference number, the item description, and the reason for return
  2. Attach photographs of the item if reporting a defect
  3. Our team will review your request and respond within 2 business days
  4. If approved, we will provide return shipping instructions

7. Non-Returnable Items

The following items may not be eligible for return:

  • Items purchased at auction (auction sales are final)
  • Items that have been altered, damaged, or used after receipt
  • Items collected in person where the buyer inspected the goods before taking possession

8. Unavailability

In cases where an item becomes unavailable after payment has been received (e.g., due to a police lock or administrative error), SAPawn will refund the client in full within 30 days.

9. Disputes

If you are not satisfied with the outcome of a return or refund request, please contact us at info@sapawn.co.za and we will escalate the matter internally. You also have the right to approach the National Consumer Commission or the relevant consumer court.

Back to Marketplace