Privacy Policy

Last updated: February 2026

1. Introduction

SAPawn (www.sapawn.co.za) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

2. Information We Collect

We may collect the following personal information when you use our services:

  • Identity Information: Full name, email address, phone number
  • Delivery Information: Physical address, province, postal code, delivery notes
  • Transaction Information: Purchase history, payment references, order details
  • Technical Information: IP address, browser type, device information, cookies
  • Communication Information: Inquiry messages, chat messages, support requests

Important: We do not collect or store your credit card, debit card, or banking details. All payment card information is entered directly on PayFast by Network’s secure payment page and is never transmitted to or stored by SAPawn.

3. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your purchases, deliveries, and inquiries
  • Connecting you with the selling pawn shop for order fulfilment
  • Sending order confirmations, delivery updates, and payment receipts
  • Improving our website, services, and user experience
  • Complying with legal obligations
  • Preventing fraud and ensuring security of transactions

4. Third-Party Sharing

We may share your personal information with the following third parties:

  • Selling Pawn Shops: Your name, contact details, and delivery information are shared with the pawn shop fulfilling your order so they can process collection or delivery.
  • PayFast by Network: Our payment gateway processes all card and EFT payments. PayFast is PCI-DSS Level 1 compliant. See PayFast Privacy Policy .
  • Courier Services: Where courier delivery is selected, your delivery address and contact details are shared with the courier company (Paxi, The Courier Guy, Aramex, etc.).
  • Law Enforcement: We may be required to share information with the South African Police Service (SAPS) in accordance with the Second-Hand Goods Act and other applicable legislation.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Transaction records are retained for a minimum of 5 (five) years in accordance with South African tax and financial legislation.

6. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, please contact us at info@sapawn.co.za.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and analyse website usage. You can manage cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. Our website uses SSL/TLS encryption to protect data in transit. Payment processing is handled by PayFast, a PCI-DSS Level 1 compliant provider, ensuring the highest level of payment security.

9. Information Officer

Information Officer: Johannes Petrus Janse Van Vuuren
Email: info@sapawn.co.za
Address: 5 Lyster St, Daggafontein Ext 2, South Africa

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

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